Refund Policy

At Coca Tea Box, we strive to offer products of the best quality. If your order arrives defective or is incorrect, you can request a full refund or partial compensation.

1. It is important to note that refunds do not apply if the product has been opened by the customer. Additionally, we do not provide refunds for customs issues.
2. To request your refund, please send an email to support@cocateabox.com with your order number, a detailed description of the issue, and photos or videos of the affected product.
3. We will evaluate your case and, if applicable, offer a full refund to the original payment method, or a partial refund if the product is functional with a minor defect.
4. Once approved, you will receive an email notification informing you that the refund has been processed.

How long does delivery take?

All orders are shipped from Peru to the United States, so please allow 15 to 20 business days. If your order has not arrived within the estimated delivery time, please contact our support team at support@cocateabox.com.

(This policy excludes customer errors in providing shipping details for their orders or failed package deliveries.)

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.