FAQ
Payment
We understand your concerns and we have taken all security protocols possible to protect your personal information, all the purchases on cocateabox.com are totally secure, the payment by credit card or debit is made through international payment processors authorized by visa, mastercard, american express; so we do not take the data from your card.
You can pay using either: debit or credit cards (visa, mastercard and american express) or western union.
Shipping
We are currently shipping to almost every country in the world including; United States, Canada, France, Australia, UK, Finland, Sweden, Russia, Mexico, Israel, Spain, Japan, etc.
We offer 2 types of shipping: FREE and STANDARD. To see the shipping cost, please add the product you want and proceed to checkout to view the shipping cost for your country.
We ship packages from Monday to Friday. We usually ship 3 to 5 days after your order has been placed and confirmed.
Using an economical peruvian postal service (SERPOST) who are a respected and well known company in Peru, whom connect to other principle couriers throughout the world, such as : United States (USPS), UK (Royal mail), Canada (Canada post), etc.
From the moment you place your order until your package arrives, it typically takes between 2 and 4 weeks for the United States. For other countries, it may take an additional 2 to 4 weeks. In exceptional cases, which are beyond our control, customs authorities may hold a shipment for inspection.
The delivery service generally does not have any issues; however, if your order has not arrived at its destination after 60 days from the shipping date, this may be due to several reasons. Please email us at sales@cocateabox.com.
It is possible that the mail carrier or courier did not leave a delivery notice. Sometimes, the order arrives at its destination when no one is available to receive it; therefore, the courier should leave a notice in your mailbox so you can pick up the order at the post office or local courier agency. In some cases, the courier does not leave this notice, and the customer believes the order has not yet arrived. In that case, please contact us by email or through our contact form, and we will help resolve the issue.
Please note that if no one is found at the address, your order will remain at the post office or local courier agency for a maximum period of 25 days.
It is also possible that the package may be held by customs. If the order remains in customs for a long time, you must contact your country’s postal service to claim the package. We are not responsible for contacting your country’s postal service on your behalf.